Last updated: 20 September 2026
Shipping
UK Delivery
We currently deliver across the United Kingdom using trusted courier services.
As our Panjeeri is freshly prepared in small batches, orders are normally prepared and dispatched within 1–2 business days after your order is confirmed.
Delivery times shown at checkout are estimates and begin from the date of dispatch, not the date the order is placed.
Any applicable delivery charges will be displayed at checkout before you complete your purchase.
Where a particular delivery timeframe has not otherwise been agreed, UK distance-selling rules generally require goods to be delivered within 30 days.
Free Delivery
Where we offer free standard delivery above a qualifying order value, the applicable threshold will be clearly displayed on our website or at checkout.
Promotional free-delivery offers may be changed or withdrawn before an order is placed.
Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please ensure that your delivery address is complete and accurate when placing your order.
If you notice an error in your delivery details, contact us as soon as possible at info@desipanjeeri.co.uk. We cannot guarantee that an address can be changed once an order has been dispatched.
Local Collection
Prefer to collect your order?
You can arrange collection from our Manchester store.
Please place your order online first and then contact us at info@desipanjeeri.co.uk. We will confirm when your order is ready and provide the collection details.
Please do not travel to collect your order until you have received confirmation from us.
Returns & Refunds
Our 14-Day Satisfaction Guarantee
We stand by the quality of our products and want you to be happy with your purchase.
If you are not fully satisfied, please contact us within 14 days of delivery at:
Where a return is appropriate, we will provide instructions for returning the product.
Once the returned item has been received and reviewed, we will issue an eligible refund.
Because we sell food products, we may be unable to accept certain opened, used or unsuitable-for-resale products unless they are faulty, damaged or otherwise do not meet your statutory rights. Certain perishable goods and sealed goods that become unsuitable for return for health or hygiene reasons after opening can be exempt from ordinary change-of-mind cancellation rights.
Our satisfaction guarantee is offered in addition to, and does not affect, your statutory consumer rights.
Damaged, Incorrect or Missing Orders
If your delivery arrives damaged, incomplete or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.
Email:
Please include:
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your order number;
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a brief description of the problem; and
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clear photographs of the product, packaging and delivery box where relevant.
This information helps us investigate the issue quickly with our production and delivery partners.
Depending on the circumstances, we may offer an appropriate:
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replacement;
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refund; or
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account credit.
The 48-hour request helps us investigate delivery problems promptly and does not limit your statutory rights where goods are faulty, damaged, not as described or otherwise fail to meet legal requirements. UK consumer law requires businesses to provide remedies for faulty or misdescribed goods.
If Your Order Has Not Arrived
If tracking shows that your order should have been delivered but you have not received it, please:
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check around the delivery location and any nominated safe place;
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check with other members of your household or neighbours where appropriate; and
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contact us at info@desipanjeeri.co.uk.
We will investigate the delivery with the courier and advise you of the next steps.
Return Condition
Where you are returning a product under our voluntary satisfaction guarantee, please return it in its original packaging wherever reasonably possible.
For food safety reasons, we may not be able to resell returned food products.
This does not affect your rights where a product is faulty, damaged, unsafe or not as described.
Return Postage
If an item is being returned because it is faulty, damaged, incorrect or not as described, we will deal with reasonable return arrangements as required by your statutory rights.
For discretionary returns made under our satisfaction guarantee where there is no fault with the product, return postage may be the customer's responsibility unless we agree otherwise.
Please contact us before returning anything so that we can provide the appropriate instructions.
Refund Processing
Once a refund has been approved, it will normally be returned using the same payment method used for the original purchase.
Please allow approximately 7–14 business days for the refund to appear, depending on your bank or payment provider.
Where statutory cancellation rights apply, applicable refunds must be handled within the periods required by UK consumer law.
Sale Items, Bundles and Promotional Orders
Products purchased as part of a sale, bundle or promotional offer retain the same statutory rights as full-price products.
Where a discretionary refund is provided for part of a bundle or promotional order, the value of any discount applied to the original order may be taken into account when calculating the refund.
Subscription Orders
Subscribe & Save orders are prepared and dispatched according to the subscription frequency selected at checkout.
Customers should cancel or amend an upcoming subscription before the next scheduled order is processed where possible.
Once an order has entered preparation or dispatch, we may be unable to stop that individual shipment.
Any rights you have under applicable consumer law remain unaffected.
Your Statutory Rights
Nothing in this policy is intended to exclude or restrict rights available to you under UK consumer law.
Goods must, among other things, be of satisfactory quality, fit for purpose where applicable, and as described.
Questions or Problems?
We want to make things right whenever something goes wrong.
Please contact us at:
and include your order number wherever possible.
Desi Panjeeri
Company Registration No. 16749235