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Privacy Policy

Last updated: 16 September 2025

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This Privacy Policy describes how Desi Panjeeri collects, uses, discloses, and safeguards your personal data when you visit our Website or place orders.

 

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1. Data We Collect

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  • Identity Data: name, title.

  • Contact Data: email address, phone number, postal address.

  • Order Data: details of Products ordered, payment details, delivery address.

  • Technical & Usage Data: IP address, browser type, device, website pages visited, browsing behaviour.

  • Marketing & Communications Data: preferences for receiving newsletters or promotions, responses to marketing.

 

 

2. How We Use Your Data

 

We use your personal data for purposes including:

 

  • To process and fulfil your orders (including delivery, order confirmation, payment).

  • To communicate with you about your order status, dispatch information, and customer service.

  • To provide customer support, handle refunds or complaints.

  • To improve our products, services, and Website functionality.

  • To send marketing communications (if you’ve consented), such as newsletters, offers, or updates.

  • To comply with legal obligations (e.g. tax, food safety, consumer protection laws).

 

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3. Legal Basis for Processing

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  • Performance of a contract: to deliver the Products you order.

  • Legitimate interests: for improving service and Website, fraud prevention.

  • Consent: for optional communications like newsletters.

  • Legal compliance: where required by law.

 

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4. Sharing Your Data

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We may share personal data with:

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  • Shipping & delivery service providers to deliver your order.

  • Payment processors to handle payments.

  • Third-party service providers who assist with website maintenance, email delivery, analytics.

  • Legal or regulatory authorities if required by law.

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We will not sell your data to third parties.

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5. Data Security & Retention

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  • We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

  • We retain data only as long as necessary for the purposes stated, unless law requires longer retention. For example, we keep order records for tax purposes.

  • Once no longer needed, personal data is securely destroyed or anonymised.

 

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6. Cookies & Tracking

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  • We use cookies and similar tracking technologies to make the Website function properly, to analyse usage, and to improve your experience.

  • You may accept or refuse cookies; however, refusing certain cookies may affect the functionality of the site.

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7. Your Rights

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Under applicable data protection law, you may have the following rights:

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  • Access: to request a copy of the information we hold about you.

  • Correction: to have inaccurate or incomplete data corrected.

  • Erasure: to have your data deleted (“right to be forgotten”), subject to legal obligations.

  • Restriction: to limit how we use your data.

  • Objection: to object to processing for direct marketing or profiling.

  • Data portability: to receive data in a structured, commonly used, transferable format.

 

If you wish to exercise any of these rights, contact us at info@desipanjeeri.co.uk.

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8. Third-Party Links

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  • Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

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9. Changes to This Policy

 

  • We may update this Privacy Policy from time to time. When changes are made, we will update the “Last updated” date.

  • For significant changes, we may notify users via email or notice on the Website.

 

If you have any questions about these Policies, please contact us at info@desipanjeeri.co.uk.

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