Privacy Policy

Desi Panjeeri respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains what information we collect, how we use it, who we may share it with, how long we keep it, and the rights you have under UK data protection law.

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Desi Panjeeri is a UK registered business and is registered with the Information Commissioner’s Office (ICO).

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Company Registration Number: 16749235
ICO Registration Number: CSN9912245
Registered Address: 37 Seymour Grover, Manchester, M16 0LJ
Email: info@desipanjeeri.co.uk

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For the purposes of UK data protection law, Desi Panjeeri is the data controller of the personal information described in this policy.

Depending on how you interact with us, we may collect:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• order and transaction details;

• products purchased or viewed;

• account details if you create an account;

• subscription preferences;

• marketing preferences;

• referral or promotional information;

• communications you send to us;

• IP address, browser information and device information;

• website usage and interaction data;

• cookie and tracking information; and

• information necessary to prevent fraud and protect our website.

 

Payment card information is normally processed securely by our payment service providers rather than stored directly by Desi Panjeeri.

We may collect personal information when you:

• place an order;

• create an account;

• subscribe to a recurring order;

• join our mailing list;

• contact customer service;

• use a discount, referral or promotional offer;

• submit a review;

• interact with our website;

• accept cookies or tracking technologies; or

• interact with our advertising on third-party platforms.

 

We may also receive limited information from third parties involved in providing our ecommerce, payment, delivery, analytics or advertising services.

We use personal information for purposes including:

 

Processing and fulfilling orders
To take payment, process purchases, prepare orders, arrange delivery and provide order updates.

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Managing subscriptions and customer accounts
To manage recurring orders, account access and customer preferences.

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Customer service
To answer enquiries, resolve problems and provide support.

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Legal and regulatory requirements
To comply with accounting, tax, consumer protection, fraud prevention and other legal obligations.

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Improving our website and products
To understand how customers use our website, identify problems and improve our services.

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Marketing and communications
Where permitted, to send news, offers, product updates and other marketing communications.

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Advertising and measurement
To understand the effectiveness of our advertising and, where you have given the required consent, to support personalised or targeted advertising.

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Security and fraud prevention
To protect our customers, business, website and payment systems.

 

UK data protection law requires us to have a valid lawful basis for each use of personal information.

Depending on the purpose, we may rely on:

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Contract
Where using your information is necessary to process and fulfil an order, manage a subscription or provide services you have requested.

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Legal obligation
Where we need to retain or use information to comply with applicable law.

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Consent
For certain marketing communications, cookies and similar technologies where consent is required.

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Legitimate interests
Where we have a genuine business interest in using information and that interest is not overridden by your privacy rights, for example fraud prevention, website security, service improvement or certain customer communications.

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The ICO requires organisations to identify and document the appropriate lawful basis for processing personal information.

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send you information about:

• new products;

• special offers;

• bundles;

• promotions;

• recipes or serving ideas; and

• Desi Panjeeri news.

 

You can unsubscribe at any time by:

• clicking the unsubscribe link in a marketing email; or

• contacting us at info@desipanjeeri.co.uk.

 

Stopping marketing communications will not prevent us from sending transactional messages relating to an order, payment, subscription or customer service request.

Our website may use cookies and similar technologies to:

• keep the website functioning;

• remember your basket or preferences;

• measure website performance;

• understand website usage;

• support analytics; and

• measure or personalise advertising.

 

Non-essential cookies should not be placed before the user has given appropriate consent. The ICO also requires businesses to explain clearly what cookies do and why they are used.

 

Where required, you can manage your cookie preferences through the cookie banner or settings available on our website.

 

We may publish a separate Cookie Policy or cookie settings notice providing further details.

We may share personal information with trusted service providers where necessary to run our business, including:

• our ecommerce website provider;

• payment processors;

• delivery and courier companies;

• email and customer communication providers;

• accounting and bookkeeping providers;

• cloud and IT service providers;

• fraud prevention and security providers;

• analytics providers; and

• advertising platforms.

 

Depending on the services enabled on our website, these may include providers such as Wix, payment providers, Google, Meta and TikTok.

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We only share information where there is an appropriate reason to do so and expect service providers to protect personal information appropriately.

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The ICO requires privacy information to explain the recipients, or categories of recipients, with whom personal information is shared.

Some of our technology, payment, analytics or advertising providers may process information outside the United Kingdom.

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Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

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These safeguards may include:

• an adequacy decision;

• approved contractual protections; or

• another legally recognised transfer mechanism.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and regulatory requirements.

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Retention periods may vary depending on the type of information.

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For example:

• order and financial records may be retained for the period required by tax and accounting law;

• customer service records may be retained while reasonably necessary to resolve enquiries or disputes;

• marketing information may be retained until you unsubscribe or withdraw consent, subject to limited suppression records where necessary.

 

The ICO requires organisations to tell individuals how long personal information will be kept, or the criteria used to determine retention periods.

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• alteration; and

• unlawful disclosure.

 

However, no internet transmission or storage system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law may give you rights including:

• the right to be informed about how your data is used;

• the right to access personal information we hold about you;

• the right to correct inaccurate or incomplete information;

• the right to request deletion of information in certain circumstances;

• the right to restrict processing in certain circumstances;

• the right to data portability in certain circumstances;

• the right to object to certain processing; and

• rights relating to certain automated decision-making and profiling.

 

These rights are subject to legal conditions and exemptions.

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To exercise your rights, contact us at:

info@desipanjeeri.co.uk

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We may need to verify your identity before responding to a request.

We do not intend to make decisions that have legal or similarly significant effects on you solely through automated processing.

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However, some advertising, analytics or fraud-prevention technologies may use automated profiling to help identify relevant audiences, suspicious activity or likely customer interests.

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Where required by law, we will provide appropriate information and choices regarding such processing.

Our products and website are intended for general consumers and are not specifically directed at children.

 

We do not knowingly seek to collect personal information from children for marketing purposes without appropriate legal authority.

If you choose to submit a product review, testimonial, photograph or other content, we may publish that content on our website or marketing channels where permitted.

 

Please avoid submitting information that you do not wish to make public.

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Where appropriate, we may moderate or remove submitted content.

We may update this Privacy Policy from time to time to reflect:

• changes to our website;

• changes to the services we use;

• changes to our business; or

• changes in applicable law.

 

The latest version will be published on our website with the updated date shown at the top.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

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You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

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Desi Panjeeri is registered with the ICO under registration number:

CSN9912245

For questions about this Privacy Policy or how we use your personal information, contact:

Desi Panjeeri

Company Registration No. 16749235
ICO Registration No. CSN9912245

Registered Address: 37 Seymour Grover, Manchester, M16 0LJ​

Email: info@desipanjeeri.co.uk